Quality Policy
We are committed to delivering optical transceivers of the highest quality. To ensure reliability, performance, and customer satisfaction, we maintain a rigorous quality assurance process that includes comprehensive inspections and testing at every stage of production. Below is our detailed quality policy:
1. Incoming Quality Control (IQC)
Our IQC process ensures that all raw materials and components meet strict quality standards before production.
● Inspect and verify materials for compliance with specifications.
● Use advanced testing equipment to detect any defects or irregularities.
● Approve only materials that meet our quality requirements for further processing.
2. In-Process Quality Control (IPQC)
IPQC monitors the manufacturing process to maintain high-quality standards and identify issues early.
● Perform regular checks during each production stage.
● Ensure adherence to process parameters and engineering guidelines.
● Immediate corrective actions are taken if any deviations are detected.
3. Process Quality Control (PQC)
PQC ensures that critical steps in the production process are consistently executed to meet performance expectations.
● Focus on optical and electronic performance testing during assembly.
● Check soldering quality, connector alignment, and PCB integrity.
● Validate critical tolerances and functional reliability.
4. Final Quality Control (FQC)
FQC is conducted after production to verify that the finished product meets all required specifications.
● Comprehensive testing for functionality, compatibility, and performance.
● Optical testing, including transmitting optical power, receiver sensitivity and wavelength accuracy.
● Burn-In and stability testing, interoperability testing
5. Outgoing Quality Control (OQC)
OQC ensures that only defect-free products are shipped to customers.
● 100% visual and functional inspection before packing.
● Final performance testing to ensure compliance with customer requirements.
● Verification of proper labeling, documentation, and packaging.
6. Aging Test
Every optical transceiver undergoes an aging test to guarantee long-term reliability and stability.
● Operate products continuously under simulated real-world conditions.
● Test for heat resistance, power stability, and signal performance over extended periods.
● Detect and eliminate any potential early-life failures.
Commitment to Excellence
Our quality control system complies with international standards to deliver consistent and reliable products. By implementing IQC, IPQC, PQC, FQC, OQC, and aging tests, we ensure that every optical transceiver meets or exceeds customer expectations.
For more details on our quality assurance process or certifications, feel free to contact us
We are proud to uphold the highest standards in optical transceiver manufacturing and to provide our customers with unparalleled quality and service.
Return Policy
We are committed to your satisfaction with our optical transceivers. Below is our return policy for your reference:
● Eligibility: Returns are accepted within 30 days of receipt for products in their original condition, packaging, and without physical damage.
● Process:
1. Contact our support team to obtain a Return Merchandise Authorization (RMA) number.
2. Ensure the product is securely packaged and include a copy of the purchase invoice and RMA number.
3. Ship the product to the address provided by our support team.
● Evaluation: Once the product is received and inspected, we will process your refund or replacement.
● Exclusions: Custom orders and items with physical damage caused by improper handling are not eligible for returns.
8D Report Policy
For any technical issues or defects, we provide a comprehensive 8D (Eight Disciplines) Problem-Solving Report to address and resolve concerns effectively.
● Timeline:
1. Preliminary response: Within 3 business days after issue reporting.
2. Complete 8D report: Within 2 weeks after product evaluation.
● Steps Included:
1. Problem description and verification.
2. Containment actions to prevent recurrence.
3. Root cause analysis.
4. Corrective and preventive actions.
5. Follow-up and verification.
Warranty Policy
We stand by the quality of our optical transceivers with a 3-Year Warranty from the date of purchase.
● Coverage:
1. Manufacturing defects.
2. Performance issues under normal usage conditions.
● Exclusions:
1. Physical damage caused by improper handling or installation.
2. Unauthorized modifications or repairs.
3. Damage due to environmental conditions (e.g., power surges, extreme heat).
● Claim Process:
1. Submit a warranty claim with proof of purchase.
2. Our technical team will evaluate the issue and determine the eligibility for repair or replacement.
Technical Support
Our dedicated technical support team is here to assist with any questions or issues you may encounter.
● Availability:
1. Monday to Friday: 9:00 AM - 6:00 PM (local time).
2. Support via email, phone, or live chat.
● Services Provided:
1. Troubleshooting assistance.
2. Installation and configuration guidance.
3. Software and compatibility consultations.