Return Policy
We are committed to your satisfaction with our optical transceivers. Below is our return policy for your reference:
● Eligibility: Returns are accepted within 30 days of receipt for products in their original condition, packaging, and without physical damage.
● Process:
1. Contact our support team to obtain a Return Merchandise Authorization (RMA) number.
2. Ensure the product is securely packaged and include a copy of the purchase invoice and RMA number.
3. Ship the product to the address provided by our support team.
● Evaluation: Once the product is received and inspected, we will process your refund or replacement.
● Exclusions: Custom orders and items with physical damage caused by improper handling are not eligible for returns.